Frequently Asked Questions
1. Are your bags and accessories authentic?
Yes! All of my designs are repurposed from authentic vintage designer handbags.
Every item is carefully sourced and inspected before being transformed into a new piece. While I am not affiliated with any designer brands, I take pride in my years of experience authenticating, pricing, and selling luxury items to ensure that each piece begins with genuine designer materials.
2. Are your products one-of-a-kind?
While many styles are made in limited quantities, they are not one-of-a-kind. Some designs may be repeated depending on the availability of vintage materials, but no two pieces are ever exactly alike due to natural variations in the repurposing process.
3. Do you take custom orders?
At this time, I create pieces based on the vintage materials I have available, so I don’t take custom orders. However, I regularly release new designs, so be sure to check back often or follow me on Instagram, TikTok, and Facebook @madebysarahj to see the latest drops.
4. Do you offer returns or exchanges?
Because of the handmade and repurposed nature of my products, all sales are final — I do not accept returns or exchanges.
That being said, I truly want you to be happy with your purchase! If there’s ever an issue with your order, please reach out to me directly and I’ll do my best to make it right.
5. How long will it take to receive my order?
- Ready-to-Ship Items: Usually ship within 3–5 business days.
- Preorders or Made-to-Order Items: Processing time is typically 4–6 weeks, as each piece is carefully crafted just for you.
Shipping times may vary depending on your location, and you’ll receive tracking information as soon as your order is on its way.
6. Do you ship internationally?
Currently, I ship within the United States. If you’re outside of the U.S. and interested in placing an order, please reach out to me directly to discuss possible arrangements.
7. Where can I shop your products in person?
I love meeting my customers face-to-face! You can often find me at pop-up shops and local events in the New Jersey area. Follow me on social media for the latest event schedule.
8. Are you affiliated with the brands you repurpose?
No, I am not affiliated with any designer brands. All pieces are independently sourced, authenticated, and repurposed from designer materials to create new and unique products under the MadeBySarahJ brand.
9. How should I care for my bag or accessory?
To keep your repurposed piece looking fabulous:
- Store it in a cool, dry place away from direct sunlight.
- Avoid overloading your bag to maintain its shape.
- Spot clean gently with a soft cloth — avoid harsh cleaners or soaking.
- Keep chains and hardware polished with a jewelry cloth for extra shine.
10. How can I stay updated on new releases?
Follow me on Instagram, TikTok, and Facebook @madebysarahj for sneak peeks, new releases, and event announcements!